Patients expect to receive ever-expanding clarity when communicating with their physician and physicians feel the pressure to see patients in an expediently-efficient timeframe; herein lays the problem that generates an expanding log of complaints to the Medical Board.
A great share of these complaints represents patients’ allegations of physician rudeness, stressed speech, or communicating in an uncaring way. We are not infallible; however, more attention can be paid to the manner in which we communicate to those we serve.
The purpose of this article is to sensitize all of us to our communication and to provide a list of communication errors that may generate complaints.
Copyright © 2001 - 2012, Arkansas State Medical Board. All rights reserved.